Module 4 - Business Operations and Administration

Module 4 - Business Operations and Administration

Introduction

The business operations and the administration have direct and significant impact upon overall performances of the business. Among other business industries, the health care industry is also growing at a rapid rate. The challenges are increasing to the health care organizations because the competition among the competitors is increasing and the demands of the people in the societies are increasing. In order to successfully cope up with all the challenges, the health care organizations are required to develop such operations and administration systems that are not only aimed at generating the highest levels of revenues, but also are aimed at providing the competitive quality care to the patients.

The operations management is the essential functional area of the business organization. The operations and the administration managers build up and administer the resources that are necessary to deliver the health care goods and services to the patients. Within health care organizations, there are various aspects of operations and administrations. These, most significantly, involve the areas of finance, services, housekeeping, facilities, inventory management, quality assurance, and maintenance, billing and coding compliance as well as the housekeeping health information systems. All these areas of business administration have significantly direct and indirect impact upon the care services that are provided to the patients. Most of the operations and administrative activities are not directly related to the patient but in the back end they impact the overall care performances of the health care organizations. It is very essential that the administrative activities within the health care organization must be carried out in compliance with the legal regulations.

Discussion

Facilities area in business operations and administration of health care organization

The facilities area is an essential department of business operations and administration within the health care setting. This department is interlinked with other organizational departments such as the finance department, the inventory department, the nursing department, the house keeping department and the human resource department.

Services provided in the facilities area

The services that are provided in the facilities business operations and administration have significant impact upon the quality of care services that are provided to the patients. The facilities area administers the environment and the activities of the hospital by managing the nursing aspect, the housekeeping aspect and the patient management aspect as well as the regulation aspects. It is also the responsibility of the facilities area to plan and develop the budget for the overall effectiveness of the internal management. It is also its responsibility to bring improvements in the buildings and to install modern facilitation equipments. The facilities area has also direct link with that of the financial and inventory management department of the health care organization (Valdmanis, V., Rosko, M., and Mutter, R., 2008). The facilities area is also responsible for the establishing the policies and procedures as well as the rates for health care services based on the costs that are associated with the management aspects of the ...