Mina O'Reilly at Logan Airport's TSA

Case introduction

The case is focused on how the management responded to one of the most crucial emergencies on the busiest airport terminal. The moment when it all happened, everybody was shocked and the management was looking for the responsible person. The main focus of this case study is on the decision making skills of Mina O'Reilly. Mina O'Reilly was not exactly the manger you expect out of such an efficient production system, she has her own way of doing things and she was extremely good at it. She was amongst the hundred supervisors of transportation security ...