Memorandum

Memorandum Outline - Part A

Phoenix Advertising is a business based in Charlotte, North Carolina that has a clientele of banks, retail chains and insurance companies. The Human Resources Management at the company has reported to the Company's president Gregory S. Forest about the business's current situation. Four different clients have recently complained about the service provided to them, produced by the Roanoke branch in Virginia, which is vital to Phoenix Advertising's success.

Mr. Forest has also emphasized that the situation of the branch being unable to retain employees is disappointing. Many have threatened to quit as they feel their creative work is being, rejected, edited and turned down without consulting them first. The suggestion is introducing collaborative teams. The branch has been compromising on major factors and accepting more workload of new projects than they can handle which is affecting the company's performance and quality of current projects and the employee's performance.

The employees are required to work extra hours without notice or compensation for the load, which has resulted in low morale and low productivity of the employees. The suggestion to improve this situation is improving communication and by offering bonuses, flexible shifts and workload distribution.

Memorandum - Part B

Subject: Problems at the Roanoke Branch and Their Solutions

Phoenix Advertising is a business based in Charlotte, North Carolina that has a clientele of banks, retail chains and insurance companies. As, the vice president of Human Resources Management at this company, it is my responsibility to report to the Company's president Gregory S. Forest about the business's current situation. It has come to Mr. Forest's attention that within the last month, at least four different clients have complained and criticized the service provided to them, produced by the Roanoke branch in Virginia. He would like to remind everyone how vital the branch in Roanoke is as Phoenix Advertising's success depends on it.

He has also emphasized that the situation of the branch is currently disappointing as in just the last three months, from just the management two employees; an art director and then an account executive have quit the agency. He has further mentioned seven other employees, three graphic designers and four copywriters who threatened to quit as they feel their creative work is being, rejected, edited and turned down without consulting them first. They have suggested that they should be part of collaborative teams, not working under art directors and account executives that can at random alter their work.

What has also been noticed is that in an effort to increase the revenue of the company, this branch has been compromising on a lot of factors and accepting more clients than they can handle without evaluating how the workload of these new projects will affect the company's performance and quality of current projects. Due to this, the employees are being required to work extra hours and day every week without either notice or compensation to make up for the load, which has resulted in low morale and low productivity of the employees, which has ...