MEASURING PERFORMANCE

Case Study on Measuring Performance in Operations



Case Study on Measuring Performance in Operations

What are the major problems facing the credit card division?

There is a misalignment between marketing and operations department. The marketing department promises the customers that the services are fast, but on the contrary, the services seem to be slow. The customers are not satisfied with the plastic production turnaround time. The bank is not able to get the necessary operations done on time. At the moment, the company does not have an entire control over providing accurate and timely report distribution because the bank depends on other ...