MASS/LEAN PRODUCTION SIMULATION GANE

Mass/Lean Production Simulation Gane



Mass/Lean Production Simulation Gane

Interaction with Company Colleagues

Don't make assumptions. Keep an open mind when collaborating with your colleagues and treat each person as an individual and not a stereotype (Brumfitt, 1987, pp. 26).

Communicate appropriately. Be aware of communication dos and don'ts. Listening carefully and asking follow-up questions will help you better understand what a colleague is asking for. Express yourself in a clear and concise manner and avoid the use of slang or idiomatic expressions, since individuals from other cultures may not understand them.

Search for common ground. When working with people from different professional and cultural backgrounds, you may have divergent approaches to analyzing business issues or making decisions. In situations like this, it helps to keep the focus on the common objective in order to achieve a more productive working relationship.

Be aware of formal versus informal work environments. One common difference between workplaces across borders is the level of formality associated with the office. In some cultures, for example, interactions are more reserved and employees do not address their supervisors by their first names (Brumfitt, 1987, pp. 26). By developing an understanding of how both commonalities and differences contribute to effective working relationships, the department will be able to operate more productively.

Build rapport. As organizations continue to grow, the need to build personal relationships has taken on added importance. Socializing with co-workers will help the communication process and make all of your colleagues feel more connected and a part of the team.

Challenges of Interaction of Company with Clients

In the MEC study, People Metrics compared engagement levels for customers interacting with a brand in-person, online, and over-the-phone. Customer satisfaction feedback from the study revealed that Fully Engaged customers are more likely to have had face-to-face interactions with a brand. More than half (52%) ...