MARKETING/MANAGEMENT - MARKETING

Customer Service



Customer Service

Customer service is what an organization does to meet the customer satisfaction and expectations. A lot of companies consider customer service as running the business. Customer service is either good or poor; it depends on the customers only.

Complaint Letter

Zee Hospitality Group

Wednesday, November 1, 2013

Letter of Complaint

Rita Fernandes Ferreira Matilreira - Oliveira do Conde 3430-136 Carregal Sal Account No: 859458474367465 

TMN-National Mobile Telecommunications SA Avenida Alvaro Pais, 2 1649-041 NEW YORK - UNITED STATES 

Carregal Sal, October 23, 2013 

Registered letter with acknowledgment of receipt Subject: Bad customer service Dear Sir (s). Lord (s) 

Several years ago, I am customer of your company and never had any complaints in relation to your services or the customer support I am entitled to, but right now it does not. In the past 20 October, following a problem with my internet card, telephonically contacted your customer service (12 030) hoping to solve my problem quickly. 

Given that fact, I have sinned in the phone, dialed the number and selected the option that meant: Broadband support TMN. After that, they told me to wait a few moments and I did so, but this wait lasted 20 minutes, which made me extremely boring logo. As if that were not enough, after waiting so long, I was met by an assistant rather rude and did not solve my problem. This wizard has transferred the call to another department and this transfer took about 5 minutes more. The new assistant, already well educated, also failed to resolve the issue with the board and suggested to me that drove me to one of your stores. I was resigned to the fact of having to go without board for some time, but this was not my surprise when a friend of mine who has some knowledge of computers, I solved the problem with the internet card. That said, I hereby show my dissatisfaction with services to your customer support and alert you to this does not happen again. So, I suggest you increase your human resources technical support, in order to decrease the wait and the service they provide greater preparation and training, giving them the opportunity to resolve the problems of your customers. 

Thank you.

Rita Ferreira 

Response Letter

From:

Customer Service

Beautiful Drapes

9938 Green Leaf AvenueAlexander City, AL 83332

January 28, 2011

To:

Nellie Myers

2372 Joes RoadAlbany, NY 12207

Dear Madam

RE: Response to Complaint

We refer to your letter of complaint dated November 1, 2013. Thank you for writing to us on your experience with our products. We are very apologize for the inconvenience.

It is uncommon that you are dissatisfied with our customer service. Please allow us to apologize that our service staff did not caution you of this fact for the drape you. You are welcome to make a change on the service offering as it is our policy to satisfy our customers. Every home should have the best fittings and drapes.

Thank you for your suggestion. We hope that we will never disappoint you in future and you will have an excellent service from our customer support.

Yours sincerely,

Customer Service

Beautiful Drapes

Reflections about Customer Service Provision

Step 1 - Capturing the Voice of Customers

This is the initial phase of the ...