MARKETING/MANAGEMENT

Working With and Leading People

Working With and Leading People

Task 1

Job Description

Post Title:Senior Sales Assistant

Responsible To:Assist in efficient and effective running of the Crafts Masters shop at Jumeriah Branch and deliver outstanding customer care.

Key Responsibilities:

1. Working Relationships and Communication

1.1 Provide knowledgeable, excellent customer services to maximise sales.

1.2 Warmly and promptly welcome the customers and answer telephone queries efficiently.

2. Organisation and Planning

2.1 Be familiar with current targets and promotions to be able to promote at all levels and opportunities.

2.2 Hand over daily duties to Retail Sales Assistants in the department.

2.3 In charge for supervising day to day management of department.

2.4 Keep an eye on stock levels.

2.5 Make product displays.

2.6 Deal with effectual use of time and balance precedence.

2.7 Work supplely to meet the requirements of the business.

3. Administration

3.1 Manage deal with preliminary enquires about products.

3.2 Have knowledge of sales targets and aspire to meet them.

4. Resources and Finance

4.1 Ensure the precise utilization of the Electronic Point of Sale system.

4.2 Ensure the correct pricing of products and make barcodes in line with organization procedure.

4.3 Test out products for quality ahead of selling.

4.4 Lock Up and Cash Up - follow cashing up methods.

5. Leadership and Supervision

5.1 Guarantee a high level of personal customer service in each and every dealing. Endorse a customer based culture, offering a courteous, friendly and professional service to all customers.

5.2 Take liability for own workload.

5.3 Take action as an ambassador for Crafts Masters.

6. Research and Policy

6.1 Hold fast to Health and Safety regulations.

6.2 Be familiar with Crafts Masters's activities to be able to talk about them knowledgeably with customers.

7. General

7.1 Provide exceptional customer service with external and internal customers.

7.2 Endorse anti-discriminatory acts and practices in all work carried out.

7.3 Have a good knowledge of the aims and work of Crafts Masters.

7.4 Carry out training and development related to the role.

7.5 Any other responsibilities corresponding with the level of the designation.

Person Specification

Essential/

Desirable

Skills

Good at communicating with the colleagues as well as the public

Knowledge of outstanding customer care, remaining courteous and calm under pressure

IT educated

Aptitude to work individually and also as part of a team

E

E

E

E

Knowledge

General knowledge of competitors offer and retail environments

Working acquaintance with RMS that is Retail Management Systems

Preceding acquaintance with EPOS systems

E

D

D

Experience

Verified preceding experience of working in a retail environment

D

Qualifications

Fine general level of education.

Health and safety at work

NVQ in retail

Manual Handling

E

D

D

D

Special

Requirements

Physically fit to lift items in legal limitations

Proactive, hard working and enthusiastic

Flexibility to work bank holidays and weekends

A passion to work in Crafts Masters

E

E

E

E

How to Inform and Attract Potential Customers?

In the business world, one has to be conscious that it is very important to spend a certain amount of capital to attract and gain more new customers particularly if the organization has just started. In addition, one has to think of some effective and creative ways to promote or introduce the business to its target market. Soon after identifying the target market, it is important to learn how to let them know that this business exist and it is very much different from its competitors. That is, one has to allow ...