MANAGING QUALITY

Managing Quality- Assignment

[Writer's Initials]

Managing Quality Assignment

As a care worker in a specific care setting, explain what you understand by perspectives that stakeholders in health and social care have regarding quality.

The Quality usually addresses the interactions of products, professionals and organizations with the usage of patients. The strategies of quality and safety are meant to optimize the provider's performance in making sure the needs and demands of the related users to the main aim of users' potential health level achieving. Other stake holders, in addition, plays an important role like, employers, media and government, financers (like health care insurers) on local and regional levels. They also make sure of the impact that is major on how the health care system works and functions and how the safety and national quality in a care setting work out in practice. It is noticeable the health care financing can be more important and can constitute the disincentive and incentive towards the quality. However national strategies, from a governmental perspective should also see these other stakeholders who influence directly on the care delivery primary processes to make sure that they will enhance and support the safety and quality through health care systems roles.

As a worker in the care setting, what I believe is that, the stakeholders in health and social care are concerned more for the quality standards, as they have their stakes at risk and providing with the best and quality goods is their sole concern. CQI (Continuous Quality Improvement) and ESI (External Standard Inspection) are two methods that can be used to evaluate quality and effectiveness of an all the services in healthcare setting. External Standard Inspection involves establishment of quality criteria, evaluation of ongoing services with the established criteria, identification of improvement area or areas and bring about improvement in those areas. Continuous Quality Improvement views the service or activity as a process and views quality assessment as an integral part of the process. Both the methods are based on a basic premise the room for improvement in the quality of a service is infinite and organizations can achieve continuous improvement if they commit required resources and use appropriate methods to bring about improvement in their processes and systems that ultimately improves their service quality.

By necessity, the social and health care quality is a broad ranging and multi-factorial concept, the meaning and definition, communication and measurement of quality in social and health care should involve several stakeholders. However, the views that ranges from the service users (the care takers, patients and public) to the services providers like (allied health professionals, clinicians and nurses) and the health and social care commissioners, have discrepant views about the various stakeholders, and with regards to the definition there exist the quality issues prioritization (Campbell et al., 2002). The communication and measurement of social and health care quality requires the evaluation of consensual and key variables that portray the complexity and breadth of health care. To this process, the engagement with the various stakeholders to know ...