MANAGING PEOPLE

Managing People Module

Managing People

Human Resource challenges and issues

Rapid technological change

Development of technology where people serve themselves in different day to day service. This has lead to the need of let say a job done by ten people now it is done by 2 people because of technological machines. This is a challenge in the sense that, still human being is a resource companies have to depend on. This is because when machines get breakdowns many people miss the service they want on time which is fully of disappointment especially the moment they need it mostly. Example this is seen mostly in bank's ATM machines they get stuck and by the time no one around to help or advice. In Hospitality industry, people can serve themselves on Buffet and booking on-line but still human resource is important in monitoring to make sure everything goes well.

Recruitment

“The challenge of HRM then would seem to be how to recruit, deploy, develop, reward and motivate staff, leading to them being a source of competitive advantage” (Northouse, 2012).

Organisation and managers in the tourism and hospitality industry face real challenges in recruiting , developing and maintaining a committed, competent, well managed and well motivated workforce which will be focused in offering a high quality 'product' to the increasingly demanding and discerning customer (Northouse, 2012).

Recruiting right candidates has been a challenge as the nature of works in Hospitality and tourism industries are more professional on their own. Example Waitress/Waiter needs someone who is trained on setting tables and all manners in serving customers in hygienic service. Not any one can be picked and work as a waitress/waiter or any other position in these industries.

High turnover

Labour turnover is becoming a big issue and challenge hospitality and tourism industries are facing. This is because of the nature of the job that they require students, youth who are always inpatient to stay long in one company. Also these industries cannot pay high salaries due to the nature of their business operation thus high turnover. It is a challenge for the companies to achieve low turnover at the same time ensuring wise employee retention. Employee retention which allows changing with the technology to deliver best and quality service.

Human Resources Strategic cannot be measured.

The performance and all activities carried on by human resource cannot be measured like it can be to other fields like finance and others. Here the only thing to be done is through screening and assessing the effectiveness and efficiency of work particularly in meeting deadlines. This can be obtained through things like attendance records, time management, and reliability.

Career development and training

This is another issue with Human Resource, and it is a debate on whose responsibility to develop careers. Is it individual him/herself or companies to develop careers of their employees? Sometimes it is a challenge to the companies when they spend money and time to train employees and soon after, the trained employees leave the company.

The second part: How both hospitality and tourism sector need an ...