MANAGING OPERATIONS AND QUALITY

Managing operations and quality

Introduction1

Operations management1

Quality management2

Quality planning2

Quality control3

Quality assurance3

Quality improvement3

Operations management activities3

Purchasing practices3

Quality management4

Service and product management4

Inventory management5

Transport and logistics management5

Facilities management5

Marketing and sales5

Finance6

Human resource6

Channels for distribution6

Configuration management7

Operations enhancing business performance7

Administration in managing supply chain, quality and operations8

Quality management activities9

Quality Plan/Strategy10

Quality Assurance Education10

Quality Assurance Organization10

Quality System Standardization10

Quality System Audit10

Quality Settlement11

Quality management approaches11

Quality by inspection12

Quality by process control12

Quality by design12

References13

Managing Operations and Quality

Introduction

Operations and quality management will assure the responsibilities of production operations, quality, inventory and distribution through Departmental Managers with satisfactory performance. Operations and quality management will ensure that the company can fulfill its quality and production commitments for a new branded product range through online business. Operations and quality management will maintain and improve the reputation of the company as well as it will be helpful in satisfying the needs of internal and external customers.

Managing operations is a vital and essential factor for the growth and development of the business organization. Department of operations plays an important role in the development of the business organization. This department is responsible for producing services and goods. The failure or success of the operations sector of any business organization has a great influence on the nation's ability in order to compete with other nations and it also has a great influence on the economy of the nation.

Operations management

In the management of operations, such tasks are required to accomplish internally that will deliver value in services or goods to the customers. Thus, operations management is based on the direct sources management in order to deliver and produce value through services and goods of the organization. Each and every function that is running within the organization whether finance, accounting, marketing, purchasing, human resource or production all add up value to the consumer. Operations management becomes essential in order to provide best operations in every organization's function (Anonymous, n.d., p.4).

Management decisions must be followed within each function of operations and these decisions are classified into 3 areas:

Tactical decisions.

Strategic decisions.

Control and operational planning decisions (Anonymous, n.d., p.4).

Quality management

Quality management is an indispensible factor for the growth and development of any organization. Quality management assures the production of best possible quality of services or goods. For obtaining and providing the good quality of goods and services, coordinated activities are acquired in order to control and direct the organization. Quality planning, quality improvement, quality assurance and quality control are the major factors for implementing best quality management within the organization (Obenauf, 2001, p.13).

Quality planning

In quality planning, quality objectives are set out and essential related resources and operative process are specified in order to satisfy the quality objectives. Quality planning is based on all quality objectives for all pertinent levels and functions within the organization in order to provide the best quality to the consumers. Quality planning also determines the quality requirements and objectives for the product. Quality plans are also established in quality planning. Tolerances are defined and quality characteristics are prioritized and identified in the quality planning (Obenauf, 2001, ...