Managing Conflict

Managing Conflict

Introduction

Conflict is inevitable. It is a normal way of life. How we as individuals perceive each other depends on our ability to effectively resolve problems and how we cope with managing change. Some of us are unable to adapt to change therefore, it is expected that conflict will occasionally occur.

Discussion

Conflict is defined as, “friction or opposition resulting from actual or perceived differences or incompatibilities”. (Hellriegel & and Slocum, 2011) discuss four levels of conflict in organizations: intrapersonal, interpersonal, intragroup, and intergroup (p. 385). It appears that General Hospital is experiencing intragroup conflict, intergroup conflict, and intrapersonal conflict. Mike Hammer was featured by the issue on how to engrave costs at General Hospital so the hospital does not close its doors with the help of its medical staff. Additionally, there was major conflict of intergroup among the significant stakeholders contained by the hospital avoiding the expansion of a sound decision to deal with the pending fiscal crisis (Kesselheim & Orentlicher, 2012). The medical staff was also opposed to Hammer and Harding's decision making which brought about intragroup conflict.

Styles and Communication

Conflict management is a major skill that every leader should possess for the well being of any organization. Conflict management is not a simple issue resolving technique. It is the process by which a leader should ensure that a positive environment is created after the conflict is resolved and also to keep in track that no negative impacts has been developed among anyone based on this conflict (Reich, et.al, 2007). This positive environment will ensure that the productivity of the people is always high and they are motivated always. Whereas any negative impact will have serious effects on the organization. It could be anything like the change in the behavior of the employees, or reduced productivity or even may increase ...