MANAGING CHANGE

Management of Change

[Institution Name]Management of Change

Introduction

Understanding the need for change in Le Excellence is critically important for the whole management team. Managing change will not be an easy task but its effective implementation depends on the co-ordination of the team members and all members will have to realize the goal and objective of this change and align their tasks accordingly.

There are major gaps in service quality and training provision. Achieving the right organisational culture in the hotel and a lack of understanding of what the company wants to achieve, the organization is in one of the most competitive areas of business and the success of the hotel revolves around service quality of the highest order.

We will discuss in detail the existing problems and recommendations for improvement. Process and management of change will also be covered within our discussion as to how, when and where things will need to change. Managing changes in Le Excellence are very important as their grand opening is due at 1st September, 2009 which leaves change management team with only three to four weeks to suggest and implement changes in the organization.

Our framework for managing change in La excellence will firstly define our vision for change and prepare our staff members and managers for the changes we are going to make. A plan for change and its implementation are covered in our recommendation part with following steps of sustaining and measuring the impact of our plan for change.

Discussion

Change management entails to make the necessary alterations in the existing design but in an orderly manner. Thus, change management needs distinctive abilities to be effective. The key for success is the coordination of teams and integrated communication processes. This includes the management and employees anticipations, management agency or business principle, identification of problem areas and rapid solutions to these difficulties, basic abilities of the team members and most significantly, influential persons skills. Employees who take responsibility and ownership of their part in the play will need fewer reinforcements to conform to the desired change; others will need more enforcement techniques at different stages and contribute their efforts in the business.

The first thing to consider is identifying the problem areas that need to change. The problems seem to revolve around the following areas:

1.Inefficient recruitment processes are causing the problem in timely hiring of staff members and attracting better profile holder staff that fit in the environment of the hotel.

2.Lack of communication and co-ordination amongst departments and the staff members is also affecting the developmental process of re-establishing the hotel.

3.Few of the departmental heads are lacking in leadership skills to direct their subordinates in a timely and efficient manner.

4.Back office activities that include booking and accounts management are not in proper co-ordination.

5.Improvement in quality of services for twenty suites offering individual butler for each suit is required.

6.Long training sessions within a short time period is discouraging employees to participate in the project development.

7.Low performance levels of staff members are frustrating the department heads and thus they lose their level of ...