Managing business Activities to achieve results (Quality management Activities)

Managing business Activities to achieve results (Quality management Activities)

Introduction

In recent decades the world has seen many changes ranging from consolidation of the globalization of markets until the revolution continues in technology information and communication. The companies, in this first decade of the century, they face inescapable realities. One is the growing demand for greater public commitment to quality by the providers regarding the products or services they offer (Goetsch & Davis, 2010).

Quality is no longer a more and has become a major competitive factor, without which any business is doomed to failure and subsequent disappearance. Currently the cost is an indispensable and visible in business. If a company is not competitive in cost, cannot even enter the market and if this is added the quality cost, you will be faced with a formula that fails to satisfy who cannot stay in business let alone enter new (Gitlow, 2005).

Quality came to be regarded as only a rhetorical challenge to be a prerequisite for competitiveness and its role is increasingly relevant to a performance effective organizations. Your level of importance is rated as significant by academics and entrepreneurs.

Discussion

Management theorists have insisted that the quality must be a value reference and membership for the management of the organizations present and future. This interest is expressed both in the products, as in all processes involved in the development of a product or service and is given for various reasons, among which may be noted (Marquis & Huston, 2009):

Increased productivity: The need for more productive organizations.

The changes in the markets: Companies are beginning to see the quality as an effective management tool with which to perform with advantages over the competition increasing.

Reduced costs: The quality allows a reduction in costs associated with production and replacement of defective products.

Increased demands of customer: Product quality is determined by who returns to consume, hence the importance of meeting their ever-increasing needs and your loyalty.

The orientation of organizations towards the results: The use of models helps to identify quality and properly oriented to the objectives and outcomes the organization wants to achieve.

The concept of production as a process: You need to plan improvement objectives to implement them later, check them and return again to plan (continuous improvement).

The Quality Management: Its evolution

It is about the concept of quality as defined above is the movement about quality management; forms management understood taking the actions to apply knowledge. In fact the concept of management has evolved greatly over the last fifty years, which brings with it an evolution parallel in quality management. At first the logic Taylorist or Taylor applies inspection to measure product quality in the final stage of manufacture, without guidance to customers or processes, so the quality is identified by the inspection activity of the products (this is, check the absence of defects). Then there is the statistical quality control, which was performed on representative samples of batches of products during the production process. Subsequent trends indicate that the objective ...