Management, Communications, Knowledge and Information



Management, Communications, Knowledge and Information

Introduction

Golden Rose has a chain of retail outlets across UK and is involved in the business of apparel and household items. The below mentioned answers is purely based on the approach being taken by management to address issues related to enhancing business performance in the form of enhance service delivery.

Being the manager of Golden Rose retail outlet, the manager will have to take a diverse set of decisions. The decisions that will have to be taken comprises of attracting new talent for the outlet, ensuring that the existing employees are well managed and motivated to perform well for the organization. Decisions related to inventory replenishment and ordering supplies from suppliers will have to be made. Decisions need to be made as per the communication mechanism that needs to exist within the organization.

Other sort of decisions including devising training programs for employees will have to be made. Decisions as per what sort of promotional strategy will be followed is to be made and whether the outlet requires the implantation of Customer Relationship Management.

Golden Rose will have to decide whether it needs the implementation of SAP and ERP to better integrate the resources. Important decisions such as the implementation of MIS and what sort of technological equipment should be deployed to increase productivity will have to be made.

Decisions such as how the reporting mechanism will be set at the outlet and what sort of communication methodology will be used are to be made. Areas such as setting policies and goals for all the employees will have to be made by the management.

The manager at Golden Rose will have to better understand the needs of all the stakeholders. The manager needs to be aware of the current prevailing situation at the outlet and what sort of resources and technological equipment does he possess. It would be beneficial that the manager possess leadership qualities and is fully aware of different leadership styles to the fullest.

A good understanding of how the business works and complete knowledge of the retail industry will come in handy. This will help the manager to come up with an appropriate strategy for business success. Knowledge in the form of motivating people, setting organizational hierarchy, devising communication mechanism and indulging all the stakeholders in the vital decisions is a must for the business success. The manager needs to be aware of inventory management software, must have complete understanding of information technology and customer relationship management.

He should be aware of marketing and retail concepts and should use appropriate channels to take business to the highest level. Use of SAP, ERP is a must for better integration of various departments. The manager needs to be well aware of the goals that are to be achieved and should devise a framework for others to follow. The people associated with managing the retail stores will be provided up to date knowledge related to the retail industry and the mechanism that affects ...