MANAGEMENT

Meeting Stakeholder and Quality Needs



Table of Contents

Introduction1

Discussion2

i.Organizational Stakeholders and their Expectations2

ii.Methods of Meeting Stakeholder Expectations or Requirements3

iii.Methods of Communicating Stakeholders' Requirements With Team Members4

iv.Processes for Updating Information On Stakeholder Requirements5

v.Meaning of Quality to an Organization5

vi.Applications of Organizational Quality Policies And Procedures6

vii.Encouraging staff to Contribute Ideas To Improving Quality6

viii.Quality audit and Recommendations for Improvement7

ix.Concept and Need For Continuous Improvement8

x.Assessing Work Activities And Areas For Improvement10

xi.Encouraging Staff To Contribute Ideas For Continual Improvement10

References12

Meeting Stakeholder and Quality Needs

Introduction

An organization's commitment towards its customers and its stakeholders are one of the most crucial and sensitive concerns that have to be addressed every day, through each of the company's activities. It is certainly not an easy task to keep up with the quality compliance of the organization's offering while also considering the needs and requirements of the company's stakeholders. This assignment aims to address the key issues in this regard while the company faces the dual responsibility of meeting the customers' preferences along with the stakeholders' concerns (Rao, Carr, Dambolena, Kopp, Rafii, Schlesinger, 1996). It is necessary to mention here, the groups of people that comprise the stakeholders of an organization. This is because; these stakeholders have to be effectively managed if the company is to survive in such an intense and competitive marketplace in the global scenario.

A stakeholder is any individual or a group of people who are directly or indirectly influenced by each of the company's actions. These stakeholders might internally exist within the company or might be external to the business environment. Some examples of an organization's stakeholders are: owners, shareholders, managers, staff or employees, customers, suppliers, community, labor unions, and the government. The government is a stakeholder to the business since it also affected by the actions of the company and vice versa. Governmental regulations have a crucial impact upon the company and the company, in turn, is of interest to the state because it earns wealth and economic stability for the government. In this regard, ISO 9004 provides guidelines that consider both the effectiveness and efficiency of quality management (Leach, 2008). The objective of this standard is to improve organizational performance and customer satisfaction and other stakeholders.

Discussion

Organizational Stakeholders and their Expectations

An organizational “stakeholder” is any person that is actively involved in the activities of the company, or whose interests may be affected positively or negatively by execution of a certain activity (Lawrence, 2005).

Taking into account the company's expectations of its stakeholders has many advantages because it allows him to expand his universe, to prevent and manage risks, improve its practices, to benefit from external expertise subjects concerned, and credible commitments in environmental or social actions. This is a voluntary process and a real commitment on the part of the company, but is also an opportunity to anticipate and write operations over time, sometimes giving a competitive advantage (Lawrence, 2005). This is also an indicator that is often taken into account by the rating agencies extra-financial, that consider the level of dialogue with stakeholders is an integral part of the ...