LEADERSHIP COMMUNICATION

Leadership Communication

Leadership Communication

Leadership communication plays an important role in the organization. Similarly, for retaining its customers leaders should develop strategies to fulfill their role and be successful. Communication in leadership is one of the most important parts of leadership. A leader who cannot communicate is an ineffective leader who will not achieve its objectives. Virtually decides who wins or in politics decides who loses communication leadership. It is important to become a master of communication to lead to become a scholar of communication the leader needs not be highly educated to be a good communicator (Cornelissen, 2004).

Discussion Question 1

Discuss how leaders and managers in your current workplace develop trust with internal and external customers through their communications.

Leaders and mangers have a huge responsibility in developing trust with their customers. Customers are an important source of revenue generation for the organization, so leaders must make sure to offer customer satisfaction so that they remain loyal to their brand. The success of leadership depends on the correspondence between the style of a leader and the demands of a situation. Manager must know his style of leadership, diagnose the situation and then look for the coincidence between his style and the situation. The level of directive and supportive behavior of a leader should be based on the level of staff available (Quirke, 2008).

Managerial behavior occurs when a leader uses one-way communication to specify the duties of his followers. The supportive behavior occurs when the leader uses bi-directional communication to listen, encourage and engage their followers in decision-making. Constructive habits of politeness, self control, bilateral communication, delegation and interest vis-à-vis the problems of others can be learned and practiced, if we have the will. Leaders should be specific about their statement, and should prove themselves if they want to remain with ...