LEADERSHIP

Leadership and Management Competence

Leadership and Management Competence

Introduction

Clients' expectations are considered as the major element during the delivery of services in healthcare. It is not an easy task for the organisations to fulfil the demands and expectations of every client or patient. For this purpose, a number of strategies are needed for various highlighted issues. The first issue is regarding the proper management of capacity and demand that should be complied with the help of evidence based strategies and models. The issue of waiting lines has also a direct impact over the thoughts of the patients, so it is very important for the organisation to improve their strategies. Use of appropriate strategies by utilizing queuing models will surely help the organisations to fulfil the expectations of their clients. Moreover, appropriate capacity planning is another major element for the fulfilment of expectations. Clients expectations should be given priority because they have a direct impact over the goals and objectives of the organisation.

Discussion

Strategies and Models for Managing Capacity and Demand in Healthcare

Capacity and demand is considered as one of the biggest challenges during the service improvement in healthcare settings (Hall, 2006, pp.nd). National health services in United Kingdom have certain strategies and models that will be beneficial for the management of capacity and demand. Demand refers to the desire of consumers in any context (Jones & Mitchell, 2006, pp.nd). Demand in healthcare settings refers to the desire, willingness, and ability of a patient to believe in the process of treatment. Capacity, in general terms, refers to the storage or accommodation (Akcali, Coˆté & Lin, 2006, pp. 391-404). Capacity in healthcare describes the adjustment of fixtures, staff, or other accommodation in the hospital. National health services have mentioned various strategies that will help the organisation to overcome the challenge of demand and capacity (Burkle, 2006, pp. 1118-1129). Reduction of inappropriate or unnecessary demand for a service in healthcare settings can be considered as a major strategy for demand management. Reduction of variation in a demand is another beneficial strategy that will be helpful for the organisation (Hick, Barbera & Kelen, 2009, pp. 59 - 67). Various studies have suggested that Gibbs model will make a direct impact over the demand and capacity management (Gupta & Denton, 2008, pp. 800-819). Gibbs model consists of six stages, and each stage will surely help the organisation to resolve the issue of demand and capacity. Evaluation and analysis stages of Gibbs model play a major role to resolve any issue (Davies & Elwyn, 2006, p.844). Evaluation of the problem and analysis of evidence based literature will surely help the organisation to formulate a strong network for demand and capacity management. National medical services described that the examination and assessment of fixtures, equipments, and staffing will overcome the problem of capacity (Ozcan, 2005, pp. nd). Moreover, maintenance of a strict referral validation process is another major strategy for demand and capacity management. Furthermore, converger stage of Kolb's model may help the organisation to manage supply and demand (Coughlin, Pope & ...