LATER

Later

Later

Non-verbal communication is widely used but not always recognized. It is suggested that over 90% of communication is non-verbal and there is a number of studies that delve into the role of the senses in communication. In 1969, Dr. Moravian from Stanford University proved communication was 93 percent non-verbal and only 7 percent the actual words you use as shown in the following graph (Pappas, 2003).

These studies ranged from the differences in the tone of ones voice to facial expressions to smell. This form of non-verbal communication is often affected by ones culture. With these different factors, many of the acts ...