IT SERVICE MANAGEMENT

IT Service Management



IT Service Management

Part A

Using IT Service Management

IT service management is the management and implementation of IT services which meets the requirements of the industry. IT Service Management has become a significant part of the business. These process based practices tend to align the IT services with the requirements of the company. It also focuses on the benefits of the customer by emphasizing on the efficiency of IT. For many companies, the best practices of IT service management increases the return in investment, causes reduction in the overall costs and also improves the IT processes. Through the incorporation of best practices, IT service management enables the organizations to build internal structures that are strong for the purpose of IT efficiency, integration and alignment.

The IT service management can be difficult to sell even in companies that are well established. It is because these best practices frameworks are not considered as necessities. The companies can use IT service management to organize workflow and processes to reduce the cost and improve the customer service. The companies should try to identify the problems that they are trying to solve with the implementation of IT service management, they should look at the processes instead of technology and tools, they should do it in a cost efficient manner and the selection of partners must also be done carefully (searchcio-midmarket.techtarget.com).

Good Practices for managing IT Services

There are good practices for managing IT services; some of the best practices include Six Sigma, Information Technology Infrastructure Library, CoBIT, ISO, and Microsoft Operations Framework (Atherton 2010, p. 01).

Control Objectives for Information and Related Technology (CoBIT)

COBIT is a business framework which is used for the management of IT enterprises and government. This includes the newest ideas in management and governance of enterprise, and presents internationally accepted practices, principles analytical tools as well as models to assist enhance the confidence in, and worth from, information systems. COBIT aids overpass the gaps amid control needs, business risks as well as technical issues. It presents good practices crossways a process and domain framework as well as provides procedures in a logical and manageable structure (www.isaca.org).

Information Technology Infrastructure Library

The ITIL are a set of business procedures that align the IT services with the requirements of business. ITIL is published in a publication of series of five. Each of these publications covers IT service management lifecycle stage. The ITIL focuses on describing the tasks, procedures and processes that are not specific to the organization. These are used for the establishment of integration with the strategy of organization, and also focus in delivering value along with maintaining a minimum level in consistency. Moreover, ITIL helps the firms to form a baseline on the basis of which it can conduct planning, implementing and measuring (www.best-management-practice.com).

Six Sigma

Six Sigma is considered as a synonym of continuous improvement. This results in reducing cost and improving the quality which leads to greater profits and market share. Most of the big firms have started to use Six Sigma ...