Internationalizing Quantity Surveying Services

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Acknowledgement

Iwould take this opening to express gratitude my study supervisor, family and associates for their support and guidance without which this research would not have been possible.

DECLARATION

I, [type your full first titles and last name here], declare that the contents of this dissertation/thesis comprise my own unaided work, and that the dissertation/thesis has not before been submitted for learned written test in the direction of any qualification. Furthermore, it comprises my own opinions and not inevitably those of the University.

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Abstract

PURPOSE

The objective of this paper is to explore the identification of innovative customers and the effectiveness of employing such customers to develop new service ideas in a technology-based service setting.

 

DESIGN/METHODOLOGY/APPROACH

The first study described here employs the “technology readiness” (TR) construct and involves phone surveys with randomly chosen Swedish consumers. The second involves a area experiment.

 

FINDINGS

Findings from Study I propose that the TR is a helpful device for identifying users who exhibit both innovative mind-set and behaviors. The results from Study II display that users with a high TR are highly creative as echoed by the amount and value of new service ideas.

 

RESEARCH LIMITATIONS/IMPLICATIONS

The experiment dimensions for Study II was somewhat little and making empirical generalizations with confidence should await results from studies involving bigger samples. However, in addition the research illustrates that TR seems to be an effective device for identifying innovative customers who would be both willing to take part in new service development and adept of generating creative ideas.

 

ORIGINALITY/VALUE

Service enterprises interested in using customers to assist develop new ideas could advantage from this research.

Contents

ACKNOWLEDGEMENTII

ABSTRACTIV

PURPOSEiv

DESIGN/METHODOLOGY/APPROACHiv

FINDINGSiv

RESEARCH LIMITATIONS/IMPLICATIONSiv

ORIGINALITY/VALUEv

INTRODUCTIONVIII

RESEARCH QUESTIONSix

LITERATURE REVIEWXI

CUSTOMER INVOLVEMENT IN NEW SERVICE DEVELOPMENTxi

THE COST MANAGERxiii

MAINTAINING INDEPENDENCExiv

GENERATION Y AND THE up to date amount SURVEYORxv

Expert Servicesxvii

IMPORTANCE OF COST PLANNINGxvii

RELATED COVERAGExvii

OUTBOUND CALL CENTER SERVICES: MARKET SURVEYxviii

ONLINE MARKET study reviews - review LENGTHxviii

PAID SURVEYS SCAMSxviii

VARIOUS SERVICESxix

RESOLVING DISPUTESxix

DIFFERENT ASPECTS OF SERVICESxx

QUANTITY SURVEYING ENCOMPASSES NUMEROUS FACTORS. AMONG THESE ARE:xx

THE function OF THE AIQSxx

STUDY Ixxxi

STUDY IIxxxi

TRIxxxii

METHODOLOGYXXXIV

HYPOTHESESxxxiv

SAMPLE Ixxxv

SAMPLE IIxxxvi

MEASURES Ixxxvi

PROJECT PHASESxxxvii

MEASURES IIxxxviii

RESULTS AND FINDINGSXL

RESULTSxl

CONCLUSIONXLIV

LIMITATIONSxlv

DIRECTIONS FOR FUTURE RESEARCHxlvi

MANAGERIAL IMPLICATIONSxlvii

REFERENCESL

APPENDIXLVI

 

Introduction

Increasing competition and more demanding customers suggest that companies not focusing on new service development risk falling behind (Gray et al., 2002; Kelly and Storey, 2000; Wymbs, 2000). At the identical time, accelerating technological expansion are furthermore opening up marvellous possibilities for developing innovative services (e.g. Roberts, 2000; Menor et al., 2002). Some businesses have been capitalizing on these possibilities as showed by the introduction of diverse online, wireless, and “smart home” services. It is clear that traditional service provision is undergoing foremost transformations due to the infusion of technology into service comes across (Bitner et al., 2000).

As technology-based service provision restores face-to-face service comes across, businesses risk losing feel with their customers, and thereby a significant source of information for their new service development method (Curran et al., 2003; Grönroos, 2000). As such, it is not astonishing that the introduction of technology-related services in consumer backgrounds has been problematic. For example, the International Customer Service Association (2001) described that only 26 per hundred of e-customers were persuaded with their ...