Integration and Reflection



Integration and Reflection

Introduction

This course provides an excellent opportunity to learn and understand most effective management skills. This course followed practical approach in providing information and guidance about the improvement in the personal skills and developing management skills. This course covered the application of Balanced Scorecard as an integrative approach for the improvement in organization. This course allowed proper understanding of the objectives and perspectives involved in dealing with the Balanced Scorecard such as “client satisfaction, innovation, financial measures, business process and performance management” (Cascarinob & Esch, 2007, p.35-36). This course dealt with financial, customer, growth and business process ...