INPATIENT SERVICES

Inpatient Services

Abstract

This paper describes the interview of Senior Nurse Leader, working in the emergency department. It provides information on her title and position, summary of the academic and professional background and her role in nursing department. It also explains the challenges and issues her department is facing and how she is addressing these issues.

Inpatient Services

Introduction

The nursing leaders play an important role in supporting nurses and for improving health care environments (Shirey, 2006). Nursing Leaders can help in making a satisfying organizational culture by motivating their staff, enhancing their morale, and performance of their junior groups (Faila & Stichler, 2008). Nursing leaders have multiple roles in the society as well as in the integration of advanced nursing practice in healthcare settings. This integration is a continuous process, which involves communication, management of staff and their system. They provide support to individuals and create networks with physicians and other members of the healthcare system.

The nursing leaders support in providing quality care, safety of patients, and staff job satisfaction (Ulrich, Lavandero, Hart, Woods, Leggett, & Friedman. 2009). A failure to make cultures of engagement may lead staff to feel unsupported in their work place. There is seen better staff retention, when they feel supported by their nurse leader. (Kramer & Schmalenberg, 2007). The biggest issue these nursing leaders are facing is securing of sustainable funding and the provision of resources. The changing demographics of the US population and the increased incidence of chronic diseases would create more opportunities for nurse practitioners.

Interview of Senior Nurse Leader

The Senior Nurse Leader participated in the interview was a female, age of 50 years. She has been in this role for 5 years, with 20 years of experience in the nursing profession. She is PhD, working as a Chief Nursing Officer in the emergency department. We have conducted an interview with her, which is as follows:

Q: Why you choose nursing as your profession?

A: My aim is to do something challenging in my profession, practical, and makes a difference in the community. I believe that nursing profession is one of the most practical and growing careers in our country, and I really enjoy the difference I make in my patient's life through my care.

Q: What you contribute to patients?

A: I try to provide my patients the best care. I offer them comfort and confidence. I try my best to give comfort and understanding by supporting them and by listening to their concerns.

Q: What is your title/position?

A: I am a Chief Nursing Officer in the department. My responsibilities include providing high-quality care to patients and to supervise the junior nursing staff.

Q: How does your role influence the interests of nursing at level of senior decision-making in the organization?

A: The Senior Nurse Leader in a representative of nursing in the organization, the scope of the Chief Nursing Officer role is broader than usual nursing. The Chief Nursing Officer not only provides the health care, but also attends the board and board sub-committee meetings about patient care, ...