Implementation and Effectiveness of Performance Management System in Guinness Nigeria Plc

By

ACKNOWLEDGEMENTS

My thanks go out to all who have helped me complete this study and with whom this project may have not been possible. In particular, my gratitude goes out to friends, facilitator and family for extensive and helpful comments on early drafts. I am also deeply indebted to the authors who have shared my interest and preceded me. Their works provided me with a host of information to learn from and build upon, also served as examples to emulate.

DECLARATION

I, (your name), would like to declare that all the contents written in this research are my personal efforts and I have not taken any external help from any outside body to complete this research. Moreover, this research has not previously been submitted at any academic level, examination or institute. Furthermore, this research represents my personal views and opinions, and they do not necessarily reflect the viewpoint of my university.

ABSTRACT

The study is to determine the impact and effectiveness of the Performance Management System in Gunniess Nigeria plc. Performance management can be defined as a concept, which includes activities which ensure that goals are met in an effective and efficient manner.Performance management contributes to the development of individuals and organization through collaboration and constant adjustment in achieving objectives.Gunniess Nigeria plc was incorporated in April of 1950 as a trading company importing Gunniess Stout from Dublin. A mixed method approach is the most appropriate for this study. The researcher will carry out research in an ideal manner and it is expected that the data gathered for the purpose be of high quality. To initiate the performance management process for the Guinness Nigeria Plc, the Human Resource department conducted an assessment of all staff and key consumers to identify specific areas and issues that needed improvement. The process to develop a performance management system at the Guinness Nigeria Plc was initiated to identify common goals, recommendations for improvements in level of operating, common values and beliefs and all levels of the organization. The present paper inspects only one characteristic of PMS as motivation. Other characteristics of PMS can be examined by future research.

TABLE OF CONTENTS

ACKNOWLEDGEMENTSII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

Background of the Study1

Significance of the Study1

Rationale of the study2

Company Overview2

Research aim and objectives3

Conceptual Framework3

Dissertation Structure4

CHAPTER 2: LITERATURE REVIEW5

Performance Management5

Performance management System implementation6

Performance Appraisal8

Performance Management improvement and intervention9

Role Orientation10

Self-Serving Attribution11

Proactive Work Behaviors12

Job Satisfaction14

Organizational Commitment15

Role of motivation in performance management16

Intrinsic Motivation and Team motivation17

Motivational Theories18

Impact of motivation in improving performance21

CHAPTER 3: METHODOLOGY23

Overview of Qualitative and Quantitative Research Approaches25

Overview of the Mixed Method Research Approach26

Benefits and Disadvantages of Mixed Method27

Research Method and Design Appropriateness27

Source of the information28

Data Analysis28

Qualitative Data Analysis28

Quantitative Data Analysis29

Questionnaires29

Sampling29

Interviews29

Access30

Informed Consent30

Confidentiality30

Validity and Reliability31

Research Ethics32

Ethical Issues of Investigation33

Possible Constraints of the Dissertation33

CHAPTER 4: DISCUSSION & ANALYSIS34

Nigeria PLC Case Analysis34

Questionnaire analysis37

Interview Analysis47

Components of Performance Management System47

Role of motivation and team in performance management48

Performance appraisal in performance management50

Performance management system implementation50

Effective performance management51

Discussion52

Impact of Motivation52

Effectiveness of performance management system57

Relationship between Motivation and Performance59

CHAPTER 5: CONCLUSION AND RECOMMENDATIONS62

Conclusion62

Recommendation63

Future Research65

REFERENCES67

BIBLIOGRAPHY70

APPENDICES71

Questionnaire71

Interview75

CHAPTER 1: INTRODUCTION

Background of the ...