Impact and Issues of Cross-cultural Workforce in Human Resource Development

ACKNOWLEDGEMENT

It is my pleasure to express heartfelt gratitude to my Supervisor Dr Paul Howe at St Patricks International College for his outstanding support in my research work. This research topic would not have been completed without him. His help for shaping this project cannot be expressed in words.

I am very grateful to have all my teachers and their effort in sharing their wealth of knowledge to all their students including myself.

I am very thankful to my brother for helping me in reading, giving feedback, and helping me to collect necessary data to complete this research project.

I could not have carried out this project without the help of my friend Mackie, for his assistance was granted promptly whenever I asked.

Last but not the least my appreciation is expressed to John McCann, Operations Manager of PC World, Unit 1 Staples Corner Retail Park, Geron Way, London, NW2 6LWfor giving permission to conduct this research in his store and all also the participants (colleagues) in this research project who were kind enough to give their valuable time and their opinion. This dissertation is also dedicated to my family and my girlfriend.

DECLARATION

I [type your full name here], declare that the following dissertation/thesis and its entire content has been an individual, unaided effort and have not been submitted or published before. Furthermore, it reflects my opinion and take on the topic and is does not represent the opinion of the University.

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ABSTRACT

The aim of present study was to evaluate the real impact and issues of cross-cultural workforce in the UK. In general terms, the case study highlights the areas of motivation, productivity and performance among diverse group of employees - three major goals of any human resources. The case study also has tried to explore reasons for success or failure caused by the impact of diversity.

This case study is supported by both the qualitative data using quantitative data gathered by using a self-administered questionnaire. As per the analysis done on the information gathered from both qualitative and quantitative data, the study suggests that issues and impact of cross-cultural workforce in human resources development is positive. Also efficient management of the diverse workforce do help the company to “succeed”. Diverse workforce tends to bring more competition among its co-workers and enable them to perform better which as a result helps the company to explore other opportunities. Although there are many positive outcome of diversity in the workplace, on the same note there are many negative consequences of having heterogeneous workforce as well. This case study will discuss some issues regarding discrimination, harassment and lack of opportunities for the minorities in an organisation.

Nonetheless this case study will also look into the pros and cons of positive discrimination which is also known as affirmative action (in UK) and reservation (in India). In recent decade, information technology has changed the face of human resources department, a lack of skilled workers in the country have attracted lot of highly qualified ...