HUMAN RESOURCE MANAGEMENT

Human Resource Management



Human Resource Management

Job Description

A manager is usually associated with services to guests in hotels and resorts, but a reception manager can be used in a number of different areas. A recording manager can lead to the reception duties in an office or company, at the front desk of a hospital or in a car dealership. A reception manager could be responsible for the implementation of reception duties alone or as part of a team, and the role also supervises other employees receive.

Greeting Guests

No matter what industry a reception manager, it is used, a common task of the reception is to welcome and receive guests. The reception manager is usually sit at the front desk of an office building or hotel and greets guests as they get into the building (Florkowski, 2006). The front desk manager to ask the guests according to the company's policy and the arrival of guests at that party will be announced characters, if applicable. The front desk manager, either directly to the client at the right area of ??the building or ask the guest to sit and wait. The guest will often have a drink or some other gesture of hospitality to be provided while they wait (Lawler, 2003).

Answering Calls

Most of the Front Office Manager is responsible for answering calls that come into the reception. Some reception managers spend most of their workday on the business of fielding incoming business calls at the same time welcoming visitors of the building upon arrival. The receipt of the manager to spend days answering calls, forwarding calls to the correct extensions and departments, and personal messages as needed. In some reception manager positions, the phone calls in the reception only by internal calls from hotel guests and other employees within an office building standing operating stem (Sisson, 1990).

Booking Dates

A reception area is often designed so as to provide appointment booking inquiries for customers, either in person or over the phone. A reception manager could answer telephone inquiries, to book an appointment in a hospital, dentist or spa. The position could also provide follow-up appointment bookings for customers as they check out an organization, what services are available. In some companies, the Recording Manager also provides concierge services for hotel guests or employees within a company, making their own appointments and services on demand schedule (Wayne 2009).

Administrative Tasks

Most managers will also receive additional administrative duties as needed. Additional duties may include filing documents, typing memos, processing mail, provide final financial transactions and all other administrative work by supervisors and managers.

Main Responsibility 

The receptionist has a dual function: reception and administrative work. He greets guests upon arrival. He informs them about the conditions of living, formalities, services and prices from the hotel. He visited the rooms and assigns. He filled the pages of arrival and departure. He delivers mail clients and handles their telephone communications (Blunt, 2001).

He responds to their requests for information (tourism, transport etc..). The receptionist manages the schedule of reservations and occupations of ...