HOTEL MANAGEMENT

Hotel Management

Hotel Management

Introduction

The literal meaning of hospitality is the entertainment of guest, visitors or stranger with generosity and willingness. The nature of the hospitality industry is very vast and diverse. Managers need to be flexible enough to tackle the needs and establishments of customer's demands which is a very demanding job. The hospitality industry has been given due importance nowadays, these are for profit, private the government hospitals, not for profit institutions which have been established to facilitate the public (Mack, 2000). Both the government and the private hospitals compete in the same markets. Since many years the hospitality industry has been suffering from the situation of instability because of the changes taken place in the technology, and the introduction of new innovative technology in the industry. Nowadays the education is being given extra importance while hiring the staff in any organization or company.

Discussing Hotel Business

The hotel business has become a vital part of everyday life due to people who are working long shifts or are away from home, they have to eat at the local restaurants. The other reason for this is that people normally runaway from the hassle of cooking as it is very hectic. A customer or a traveler's basic need toward hotel is the facility to provide a shelter while they are on tour or need hospitality. A regular customer would demand, satisfying and friendly service from the hospitality management department. Therefore, a manager should make sure that hospitality management process should be initiated in a satisfying manner so that a customer feels satisfied (Tsai, 2002).

Room Division Management

The basic function of any hotel is to provide accommodation. This is the basic revenue generator for any hotel. They key role player for any hotel is the General Manger who is responsible to keep the guest and the employees happy in order to generate revenues. Room Division includes following departments.

Front office

The duty of this department is to enhance guest service through exceed guest needs, and treat the them personally from arrival to room allocation and helping guest with luggage to the room. Front office is the hub of any hotel management business, and their duty is to sell rooms, offer services such and maintains unbiased guest accounts (Tsang, 2000).

Reservations

Duty of the reservations department is to exceed guest expectations when they make reservations. They need to make reservations in sufficient time with a confirmation slip to be returned to the client. They need to make sure that guaranteed reservation is provided when the person is making the reservation.

Housekeeping, Concierge

Housekeeping is the largest department in terms of people and management prospective. It is the most important and most crucial task in hotel management industry. The duties of this department include,

Leadership of people, equipment, and supplies

Cleanliness and servicing the guest rooms and public areas

Operating the department according to financial guidelines

Maintaining records

Concierge is the back-office department whose duty is to handle guest luxury needs in luxury ...