HOTEL MANAGEMENT

Hotel Management

Hotel Management

Answer 1.1

Hotel business in our country is under development and at present, the hotels offer a range of services, which is not limited to the provision of a hotel room, food service and housekeeping. Modern hotel in the greater its mass are designed to meet the diverse needs of its guests, where the latter do not have to waste your time looking for organizations to provide certain services, there is often no need to buy some home appliances, which, depending on the room category is included in the price numbers (Alexander, 2007, pp. 210-221). Services of modern hotels may include billiards, cafe, telephone, television, radio, in-room parking, cable TV and the sale of rail, air, refrigerator in room, hair salon, meeting room, cleaning, clothing repair, shops, taxi, medical offices, libraries, pharmacy kiosks, organization and conduct of festivals, corporate parties, and various wellness programs, etc.

Answer 1.2

ADDITIONAL SERVICES HOTELS

The role of staff Staff plays a special role in the development of the hotel business. In the same hotel are specialists of different professions (5 to 9 subjects), almost any service provided to the client, requires the cooperation of multiple services and, consequently, co-ordination of workers of different specialties. Hence the importance of coordination of different services and different professionals who need to communicate in such a way that all arising from customer problems were resolved quickly and without the intervention of the hotel's management. The work of the hotel staff, especially those who are in direct contact with customers, requires special skill and desire to find a common language with different people as among the guests of the hotel are rich and poor, young and mature, calm and quick-tempered, sober and drunk, representatives of different nationalities and specialties, as well as criminal elements.

Consumers hotel services Service users (clients) can be divided into two groups - regular (permanent) and irregular. Regular account for half of clients, the task force is of particular interest for the hotel. In one case study conducted in the U.S. 2003., Found that regular business travelers spend an average of 21 nights away from home during his travels, and in 76% of cases using the services of a hotel or motel. As a rule, they are managers, sales representatives, skilled professionals with high levels of education and income. Most travelers are men. However, the number of women - business travelers is growing every year, which should lead to higher incomes hospitality industry, as women prefer to use additional services, such as food service hotels, to a greater extent than men. Picky make up the largest group (36%). This is the middle and senior levels, men and women who are most interested in clean, comfortable rooms in a peaceful setting at average prices. In this section, we'll talk about the additional services of the hotels. In addition to comfortable rooms, reasonable prices, and a sound and advertising, what else can we offer? In fact, a lot. In this section, I want to discuss with you ...