HOTEL INDUSTRY

Automated Breakfast Ordering Systems in Hotel Industry



Automated Breakfast Ordering Systems in Hotel Industry

Introduction

The introduction of automated control in the hotel industry has traditionally impeded technical equipment (mainly for small hotels), the conservatism of directors and management personnel, the relative high cost on the market of software products and the apparent complexity of their implementation and operation (Rutherford, 2002, pp. 120-135).

Lacks of coverage, based mainly on publications only, paid by manufacturers and are essentially advertising information, with its shortcomings, does not give a complete picture of the subject of research. This in turn causes well-founded fear of entrepreneurs on its complexity. Meanwhile, today's tools allow you to create a local ACS acceptable level, even a simple user category endowed with the basic skills of communication with the computer, the necessary literature and desire (Bhatt, 2006, pp. 150-165).

Discussion

Breakfast Management

The motivations of customers eager to take an in-room dining are diverse, for example: they have a choice of lunch time (they are not obliged to respect the schedules of restaurants), they seek intimacy (no meals public), they want to avoid all unnecessary (especially clothing). The business of the hotel responsible for serving meals in the room is "Room Service". This is an area full of restaurants, usually open 24/24, ensuring every meal of the day (Brody, 2009, pp.150-160).

The composition of the squad room service (see the course on the restaurant staff), comparable to a restaurant, varies: The accommodation capacity, the average occupancy rate, the rate of capture, type of clientele attending the establishment. Note the presence of a person responsible for recording orders (order-taker). The menu for room service (see the course on sales materials) reflects the category of the establishment. In a sober and refined presentation, the quality of support (material) and the dimensions of the map should facilitate the readability (Lockyer, 2007, pp. 150-165).

The hotel guests have the opportunity to place their orders at any time of day using the following means: Upon arrival at the reception desk, in room telephone in room (Document: Order breakfast, available to customers in each room, and they can place their orders via input TV device of their hotel room. Some small hotels are still working on handrail manuscript, but this technique work today gives way to manage orders by computer. Customer orders are classified according to the hours of service required in order to respect the wishes of customers avoiding any error, check the contents of the plates before serving the rooms, at any time to know what are the rooms served and underserved (Kasavana & Cahill, 2003, pp. 23-30).

Benefits of Breakfast Order via Input TV Device

Avoid Long Queue for the Breakfast

The facility of room TV input device let customers and avoid the hassle of long queue. This facility also let customers to have their breakfast at their convenience whenever they rise.

Benefits of Automated Systems in Hotel

Automation and computerization of the labor of man has touched all spheres of its activity. Currently, no company, institution or organization is able to function effectively ...