Hospitality Internship Report



Executive Summary

The following is an internship report devised by me based on my personal internship experience in a hotel. This experience was for a span of three months. This report is essentially a presentation of my education background and its relevant application in the professional spheres of hotel management. The report is divided accordingly into sections comprising of the introduction, discussion and conclusion. The first section, after giving a brief overview of a typical organizational structure, indulges into information about the various departments in the hotel, where I interned at. The discussion portion identifies various concepts that I acquired in classrooms and got an opportunity to practically implement in my internship. Furthermore, the section provides explanation of the importance of appropriate communication with stakeholders and customers. These explanations are synchronized with appropriate examples, to fully expand on the theories and their practical implications. The section also divulges in areas including management practices, team work, ethics and importance of confidentiality of information mandated in the hospitality industry.

Hospitality Internship Report

Introduction

A Typical Organization

This section should include a brief introduction to the hotel and its various departments. Essentially, any organization accomplishes its chartered vision and mission, departmental objectives and goals by streamlining its internal capabilities within a setup of a refined and formal structure. This structure distinguishes a hierarchy that manages supervises and performs resource level tasks. This structure is formally defined as an organizational chart. This chart also illustrates the relationship of reporting that spans for the management, through line and staff management functions. An organizational chart ought to be supple, such that it reflects the correlating environmental dynamics that are constantly changing. This is inherently necessary for organizations to survive and sustain their business practices. Furthermore, organizational charts are very critical and should be reviewed frequently. This is mandated because it determines and confirms if the company is matching with its relevant environmental needs. For a hotel, this environment comprises of its stakeholders who include employees and guests, financiers and backers. Furthermore, competition, technological aspects, political and social factors are also analyzed to ascertain the organizations relevance in today's global, knowledge based market place. Tools including SWOT analysis are also relevant and prerequisite for necessitating change within the organization and its hierarchy, depicted essentially through an organization chart.

It should also be made clear that within the spheres of the hospitality industry. All comprising hotels, guest houses etc does not function on an exactly similar hierarchical structure. Furthermore, organization charts should be flexible and constantly evolving to fit accordingly with the requirements of its primary stakeholders.

Hotel Departments

Following below are the departments within the hotel where I served as an intern.

Rooms Management Department:

A research in 2006, performed by the U.S. Lodging Industry reportedly demonstrated that a large chunk of the revenues generated by the hotel, to be approximate, more than 60% are accentuated due to the performance of this very department of rooms management. Primarily this department handles all the sales, with regards to accommodation and rooms offered by ...