HILTON HOTELS

International Human Resource Management: Hilton Hotels

Introduction3

About Hilton Hotels4

IHRM Strategy of Hilton Hotels5

Recruitment5

Training & Development7

Employee Engagement7

Recognitions & Rewards8

Diversity8

Staffing Issues9

Recommendations10

References11

International Human Resource Management: Hilton Hotels

Introduction

Globalization has changed the landscape of the corporate world. It has allowed the companies to identify more opportunities for them in other territories of the world. With more opportunities, it also poses greater challenges for the companies. The competition among the companies in the similar industry has been intensified due to globalization. It has benefitted almost every industry in the world, among which one of the major industries has been the hotel industry. The travelling and tourism needs of the people have positively impacted the growth of the hotel industry. People travel for several reasons, ranging from family tours, business tours, and educational tours. This raises the need for their accommodation, and hotel industry is one of the most prominent options of the rest.

Globalization has allowed the hotel industry to expand their businesses from local perspective to international agendas. Many hotel chains of the world have followed the pursuit, and expanded their business to international business environment. However, while expanding business to the other territories, the strategies need to be redesigned. One of the major components of globalizing the business is human resources management.

International Human Resources Management (IHRM) is the process which includes managing the human resources for international operations of the company. Managers and supervisors are trained for this purpose to guide and support the employees of the company in foreign countries (Davidson, McPhail, and Barry, 2011). Hotel companies, while expanding their business globally, also need to allocate their resources efficiently in order to sustain global growth.

This paper is based on discussing the role of IHRM in the growth of the company. In addition to that, it intends to identify the approaches to human resources being used by Hilton Hotels. The approaches include recruiting, training and development, performance evaluation, recognitions and rewards, diversity, and staffing issues. Lastly, it will also provide recommendations for the company in order to avoid the staffing issues being faced by the company and help them in achieving sustained growth.

About Hilton Hotels

Hilton Hotels is one of the biggest names in the hotel industry. The company is among the fastest growing hotel companies with having locations in the major cities of the world. Hilton International Hotel Group has a very broad portfolio of hotel brands throughout the globe; one of them includes Hilton Hotels. The company is operating in 66 countries around the world, operating 380 hotels worldwide. The total number of workforce of the company is 80,000 employees (both nationally and internationally). These employees have to look after almost 8 million guests each year, which reflects the strength of the company.

The focus of Hilton hotels is to maintain the quality of service being provided to their customers; i.e. their guests. This is the reason why their operational excellence and customer service is rated higher than the companies from most of the industries (Hilton Hotels and Resorts, ...