HELP DESK CASE

Help Desk case



Help Desk case

Introduction

Face of IT department for most end users is help-desk. IT department, and especially help desk, same effort should focus on management of end-user relationships that are dedicated to technology management. Intention of this paper is to demonstrate that the help desk is more than the place to record incidents and send help, help desk is really main connection between IT and users.

Analysis

Your investment in technology and professional support staff are critical to success of your organization. Methodologies for technology support can be defined objectively; however, methodology for technology support as an extension of the person's ability to function can be summarized in the subjective, expectation.

Notion of an interface between the person and technology is easy to define, but relatively difficult to achieve. And IT department should have team members with appropriate experience and technical skill sets to provide depth and experience in design, development and support infrastructure and installed applications across enterprise.

However, face of IT department for most end users is help-desk. Improve customer service and definition of expectations must begin internally with main hospital customer base hospital employees and physicians. Hospital staff is entitled to expect same level of customer service on domestic support helpdesk they expect from their experiences at retail. Communication and consistency are two major keys to development of expectations. Members of Help Desk staff must become chameleons. They must understand business environment and culture of organization and should also have an excellent grasp of underlying technology used by its customer base.

Impact and effectiveness of the hospital support service starts with IT management. THE help desk should be more than the place to receive calls and send help, is really main communication interface between IT and users. Support service is generally regarded as an entry-level ...