It is highly recommended that advanced technology should be implemented in the healthcare system so to make it competitive and to match it to current standards. The latest technology should be implemented so that the quality of the healthcare is improved. The condition of private hospitals is also not good. It is the same, as the public hospitals, and quality is not being taken care of (Killian, 1999). There is a lot that the customer service demands and that the hospitals should deliver good quality service. Service quality has become the biggest differentiator in the service provided by ...