HEALTH CARE SERVICE

Health Care Service

Health Care Service

Importance of Service Delivery in the Health and Social Care Sector

High quality Service Delivery is one of the most important aspects of Health Care. Health Care Sector is meaningless without appropriate service to the patient and clients. Private Hospitals and Clinics play a significant role in providing services to patients. They offer essential services to the patients worldwide. In this case, the role of private Hospitals and clinics is very important as they provide high quality service to patients with acute care. On the other hand, public hospitals and Clinics are often criticized because they do not provide high quality service and do not give the patient the due attention they desire. However, the situation is severe in developing countries where Public organizations do not provide services up to the mark, but the situation is better in a private organization (World Health Organization, (2003b, pp. 89-95).

Since poor people experience most health and social problems, it is very important for a private institution and public organizations to provide high quality service to patients, who suffer from various problems. A mere negligence in the service may lead to serious issues for the patients. There have been numerous cases where people have lost their lives due to any negligence from either Doctors or Medical staff of the Hospital or Clinic. Lack of skilled staffs also creates issues as they are not aware of how to deal with severe cases. Health Care without service is futile, hence acute care should be provided to the patient, ensuring exceptional quality service. It is important not to discriminate people on the basis of cast, color and greed when it comes to providing services to patients.

The importance of quality in health and social care organizations

The importance of high quality health care services could be judged from the fact that, people in rural areas suffer from various diseases, and they are most affected with problems as the services provided in rural areas are not sufficient, and are not of the same standard as in the case of urban areas.

If a country or institution wants to provide high quality service to any individual, it is mandatory that the state or institution focuses on providing services on an individual basis. If every patient is dealt with individually, then the problems of the individuals could be easily solved, and patients will be very satisfied with such a situation.

The problems also arise due to lack of proper information about the patient. Hospitals and institutions fail to maintain adequate record of the patients, and when they require such data for further treatment they face several issues, that not only increase the cost, but also affects the quality of service. Hospitals and health care organizations can work to integrate the healthcare information system that could not only be accessed by the Doctors, but also accessed by Hospital Staff. It will also give the patients an option, to select from the various services available to ...