HEALTH CARE ROLES COMMUNICATION

Health Care Roles Communication



Health Care Roles Communication

Introduction

Communication is a part of our everyday life that occurs whether we intend to or not. Every individual has a particular style of communicating. With so many styles of communication and several different personalities, it is easy to have discrepancies and misunderstandings that result in communication. These styles include both verbal and non-verbal approaches as well as being able to listen, except in unfortunate circumstances where a person is literally incapable of doing any. In this paper we discussed the case of johnsons which entails discussions of some issues in the work place. We will touch on just a few of the everyday issues that most people face and are effected by. We will begin by examining common difficulties we face with co-workers, explain how to identify a difficult person, and then give pointers on possible techniques on dealing with that person. We will then discuss communication and effective listening skills in the work place. Communication is one of the most important qualities you can possess in the workplace because it allows you to communicate what needs to be done. Effective listening is vital in the work place. We will then finalize the paper with some insight to motivation in the workplace.

Case Overview

Office billing receives notes written by the doctors and translates them into codes for billing health insurance. Routinely, Dr. Chan and Dr. Idea send in illegible notes that result in both Medicare and private insurance denying patient claims. As a result, the office bills the patients directly. This seems to be happening quite often, and irate patients are calling the billing office to complain. Mr. and Mrs. Johnson have called three times because they continue to be billed incorrectly, so they decide to meet with someone face-to-face to get results. The first person they come in contact with is Rose, a medical assistant tending to the front desk. Rose is aware of their problem, and in an attempt to explain the situation to the Johnsons, she tells them that it's hard for billing to read the doctors' handwriting, and when questioned about an illegible note, the doctors act as though they are “above” everyone else and disregard any inquiries. Rose also assures the Johnsons that this problem was brought up to the medical director, who is also unsupportive. Rose apologizes and assures the Johnsons that she will do everything she can to fix their billing issue. A few days later, the Johnsons request that their medical records be transferred to a different medical facility.

Issues

Incorrect coding

The most important issue which exists in this case is incorrect billing and coding. This inaccurate coding created problem for Johnsons.

Medical insurance billing and coding is the portion of the health care industry that handles the administrative aspects of the field. The majority of people who work in this industry do not interact with patients; rather, they deal with other people responsible for the vast paperwork and information related to the ...