Greater Studies UK

[Date of Submission]

Question # 1.1)

Person Specification - Great Studies UK

Job Position - Receptionist

Essential

Desirable

Qualification & Knowledge

Must have GCSE or equivalent level of English language skills and Maths skills.

Basic computer related skills, including most importantly e-mailing skills and word-processing skills.

Multi-tasking skills and NVQ or an equivalent qualification.

Skills & Experience

Past relevant experience.

Experienced in public dealing on face to face and as well as on telephonic basis.

Ability to keep data confidential.

Ability of coping up with different demands and to set priorities.

Past experience in an educational institute or any relevant area.

Interpersonal & Organizational skills

High interpersonal skills, to work in a relaxed, welcoming but confident manner.

Decision making ability on a quick basis, where and whenever required.

Motivation & Attitudes

Completely committed to the job and highly responsible.

Completely devoted to career growth.

Interview Questions:

Question # 1 - Why do you want this job?

Question # 2 - What do you know about being a receptionist at high school?

Question # 3 - What is your expected salary?

Question # 4 - What is your skill set that is most suited to this job?

Question # 5 - Which factor might be affecting your service tenure here the most?

Multitasking: The presence of this particular ability in a person shows much relevancy to the job post of a receptionist, which will be requiring the hired person to do a number of tasks at times, simultaneously.

Past Experience: Past experience with a similar job will give the receptionist to get acquainted to the requirement of the work much more quickly, as compared to a person with no previous experience.

Interpersonal Skills: Interpersonal skills help a receptionist to communicate and deal effectively.

Decision Making Ability: Decision making helps to make decisions in situations when needed.

Responsible: being responsible helps receptionist to handle each and every work with much care (Murray, 2013).

Question # 1.2)

Some of the unethical or legal issues regarding the hiring practices that are involved in the hiring of a receptionist are that there is prevalence of gender discrimination for this job at most of the places; this is because of the fact that there is a stereotyping existing for the job role of receptionist, which regard as females being more appropriate for this particular job role, while it is in fact not true, as males are equally good a receptionist as women.

Another, important unethical practice that is practiced during the recruitment of a receptionist is of hiring under qualified receptionists, who are not only lacking at the basic requirements of the job but are also not able enough to deliver the required performance for this job, such people are hired as on the basis of recommendations which are mostly relied upon more than the actual test results (Self Improvement Mentors, 2012).

The unethical recruitment process affects the organizational wide performance at a high level, as each and every area of an organization is inter-dependent on the other part. Therefore, if a particular area is not being served to properly as of an incompatible person there, this will lead down the performance of the entire ...