Evaluation Report



Evaluation Report

1. What seems to be the overriding quality issue at Hotel Escargo?

The overriding quality issue at the Hotel Escargo seems to be of the excessive time taken by the hotel employees due to rigorous check-in, checkout and room change procedures for guests. The average time taken by a guest to check-in is around five minutes at Escargo, same is the problem with checkout and room change procedures. Room change procedure takes around ten minutes, and checkout takes more than three minutes and fifteen seconds. Also, there are a lot of irrelevant and unwanted procedures that a guest ...