Evaluating the Implementation of an Enterprise System

[Name of the Course]

Evaluating the Implementation of an Enterprise System

Executive Summary

Evaluating the ERP system of IBM, this was actually customized according to the business and operational requirements of the organisation. The key elements were found to be the successful integration of the business process, operational processes, technological processes and organisation-wide strategies. The implementation of the life cycle of application development including the designing, implementation and evaluation were carried out successfully.

The software, hardware, database systems, processes, management staff are up to the standards of ERP Model. The core participation of the upper management and technical staff played a vital role in successful implementation. The critical issues encountered during the implementation of the ERP system were, Fundamental issues, organisations change process issues, employee morale issues, cost issues and time issues.

These problems were effectively addressed by the management through the use of right decision making strategies and the risks factors that rose due to these issues were coped well. The ERP system implementation on IBM, drive the business globally, faster, and in a more reliable fashion. The ERP system proved to be cost efficient for IBM, as it's a large organisation so heavy investment resulting in an exceptional outcome was not a great challenge for IBM.

Introduction

ERP system is applied to integrate all the processes, operations and functions taking place in an organization in order to achieve various benefits. ERP systems are exceptionally beneficial for the businesses intimately connected with their customers and vendors. It enables an organization to make more efficient and faster use of their resources including information, human resources, financial resources and other assets (Kumar, 2010).

ERP integrated in IBM, efficiently drive the line-of-business with providing the ability to compete in the market. It enabled IBM to transform their business by managing the processes of their business knowledge and offered smarter organisational strategies. It facilitated with the flow and view of information required in a reliable, consistent and timely manner organisational-wide. The system provided IBM with the transparency of the processes, which are cost efficient as they provide rationalization of processes as well as the elimination of the reluctant data (Kumar, 2010). The implementation of ERP in IBM provided solutions for the following:

Business Processes and Strategies

Operational Strategies and Solutions

Technological Solutions

Organisational Strategies

(IBM, 2013a)

ERP System of IBM

Hardware & Software

IBM has ERP solutions that can help address the end-to-end and complete life cycle of application designing, and implementation through management and closely aligned application evolution with business objectives. It maximize the value of the business applications through, reduced risk, improved quality, accelerated delivery, enhanced support for IT systems, and reduced cost. It enables IBM to draw a global base in order to help their clients obtaining resources for their strategic projects. IBM can control the extensive set of services that include hardware, software, database, human resource, and processing that meets the solutions for their clients. These services include:

Testing Centers of SAP that ensure excellence and rapid investment returns.

Providing the support for Global, local and regional clients that include ...