As a process manager, Jane has been tasked to establish a formal systems development process for the company. However, there is a contradiction of approaches in two software analysts of company. One has been in favor of the waterfall approach to systems development, whereas, another has been a big supporter of the implementation of the iterative/incremental development approach. Jane has been pressurized by both of them to adopt their preferred techniques. This paper seeks to find out the way Jane should use in order to handle the situation ...