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Entry 7

Although thinking, feeling, and doing go hand in hand, the thinking (or cognitive) domain of learning is perhaps the best place to begin. After all, effective listening takes effort—it requires maximum thinking power. Understand the complexities of listening. Most of us take good listening for granted. Therefore, we don't work very hard at improving. But listening is a complex activity, and its complexity explains the emphasis given in previous chapters to understanding the fallacies, processes, and types of listening.

Knowing the fallacies about listening can keep you from being trapped by them. Knowing that the process involves more ...