Enterprises have long recognized the need to better sense and respond to business change

Enterprises have long recognized the need to better sense and respond to business change

Introduction

Enterprises are involved consistently in bringing changes to cut down their cost and earn more revenue out of it. The primary objective of this research is to reduce the level of risk of a business judgment. It has been seen that in the last quarter our company had scored 50% less reviews since previous year's statistics.

I am given a task to increase my customer service with the budget of $2000 and provided with a group of 5 full time college internees to help me in resolving the consequences of poor customer service. I have to accomplish in my task to pinpoint first, what causing poor customer service (McQuerry, 2013).

Discussion

The challenge of ubiquitous computing can be addressed by a multi-pronged strategy which includes the development of a scientific theory which is complemented by principles of engineering, in addition to the development of methods in a manner which is iterative in nature. Customers services for a company and the customer are always been important, and in today's world when customers have freedom of choice and have a wide range of options customer service has gained more importance (Ford, 2009). The main factors which are causing poor customer service are:

Employees are not trained: This shows that the employees working in the business are not well trained and aren't able to provide the best service to the customers. A training cost will occur around $200 for 2 weeks plan (during training snacks including $100 expense).

Managing tasks: All the internees will be properly managed to perform their assigned tasks so that the concept of division of labor increases the productivity of the business.

Advanced technology: The technologies that our competitors are using are much updated and quicker at responding to customer. It is time to update the software which will cost almost $400.

Lack of empowerment: Customers are not being provided with what they are asking for. Staff must be made responsible to make sure that the customer's needs are being fulfilled.

Employee frustration: A frustrated employee must be immediately removed so that an employee with a positive attitude may provide the customer with his best output.

Wrong medium of providing service: Customers must be provided with user friendly software so that every person of any age can easily operate the software and feel comfortable with the quicker services provided by the software.

Time Management: Employees need to be specialized by giving them extra tools to work out faster in responding to customers in less time. The tools such as faster workstations with updated software's will be provided at a cost of $300.

Further Impacts of Poor Service

The impact of poor delivery of customer service translates into many short-term and long-term losses for the company, combined with an immediate loss of the customer himself. The impact of poor services leads the company to a disaster whereby it is difficult to cope up with the situation and ...