EMOTIONAL INTELLIGENCE IN HUMAN SERVICE ORGANIZATIONS

Assess the Role of Emotional Intelligence in Human Service Organizations

Executive Summary

The paper aims at stimulating the debate regarding the role of Emotional Intelligence in Human service organizations through considering various factors. This includes the development, concepts and definition and major implications in this area. Whilst the empirical evidence supporting the existence of a separate and measurable EI is emergent and ambiguous, the role of emotion in the organization of human behaviour is more firmly established. Thus, the paper analysis the role of Emotional Intelligence and the emotions that are linked to the core social work tasks and objectives, including assessment and observations, motivation and collaboration, co-operations and behaviour and also dealing under stress condition. It has been often argued that the social work needs must identify their claims towards professional competencies and the social work degree. Professional competencies are expected which reflects the ability for using relationships in address user's requirements. Importance of emotional intelligence works back to the covenants ago even before that defines this term and spreads so much. Through this, the capacity for both one's own and other's emotions are easy to handle. From this research, we are able to study and analysis the EL construct and it multidimensional nature as well as to Develop an instrument to assess it not only the classical dimensions of it.

Executive Summary2

Introduction4

Significance of the study5

Discussion and Analysis6

Theoretical framework6

Emotional Intelligence7

Concept of Emotion7

Personal Experience8

Impact of Emotional labour9

Changes and Implications11

Model of Ability12

Human Service Organization and role of Emotional Intelligence13

Historical context of Emotions in the work place13

Objectives14

Emotional Intelligence and Success at Work14

Conclusion16

References18

Assess the Role of Emotional Intelligence in Human Service Organizations

Introduction

To fully understand the situation of organizations that do not have profit as its ultimate objective is to understand that they are developed in a context of globalized economy and socio technical system based on technology and knowledge. This knowledge is what has helped to achieve higher levels of development. In this context of free supply and demand of goods and services, where the actors are suppliers (usually private companies) and demand, an imbalance between these actors and system weaknesses arise is where entities that mediate between participants above, trying to save those market failures are so-called non-profit organizations (NPO).

Organizations and the forms they take for the service to its members organizations take different ways to serve their community, one where it is the state that structure state organizations, or first sector, where non-state private world, is the one organized according to challenges, or private organizations, or second sector and third sector organizations to build a relational role, those are the non-profit (Perlman, 1984, p21-30).Social organization (from Late organize - to inform slender appearance) is a system of social groups and the relationships between them in order to achieve certain goals through the distribution of functional responsibilities, coordination and compliance with certain rules of engagement in the operation of the control system. It requires an interaction of various social groups, whose members are integrated interests, goals, values, norms, based ...