Effects of Leadership on Corporate Culture of a Training Department with Internal and Outsourced Staff

by

Table of Contents

LIST OF TABLESIV

CHAPTER 4: PRESENTATION AND ANALYSIS OF DATA5

Data Collection Process6

Pilot Study7

Review of Interview Questions8

Study Demographics11

Gender of Participants12

Ethnicity of Participants13

Age of Participants14

Education of Participants15

Official Title of Participants16

Participants' Time in Current Position17

Participants' Overall Years of Experience in a Training Department17

Data Coding and Analysis18

Research Findings22

Theme 1: Experiences with Leaders' Management Approach22

Theme 2: Expected Leader's Management Approaches towards Integrated Corporate Culture29

Theme 3: Employee Satisfaction33

Theme 4: Perceived Work Values Incorporated By Leaders With Relation To Work Environment35

Theme 5: Perceived Leaders' Practices to Reaffirms Work Values37

Theme 6: Perceived Current Leaders' Practices in Managing Internal and External Employees38

Theme 7: Perceived Best Side of Integrated Work Environment39

Discussion40

Structural Descriptions of Theme One40

Structural Descriptions of Theme Two42

Structural Descriptions of Theme Three44

Structural Descriptions of Theme Four47

Structural Descriptions of Theme Five50

Structural Descriptions of Theme Six52

Structural Descriptions of Theme Seven58

CHAPTER 5: CONCLUSION61

REFERENCES68

APPENDIX92

Interview Transcriptions92

List of Tables

Table 1: Gender of Participants12

Table 2: Ethnicity of Participants13

Table 3: Age of Participants14

Table 4: Education of Participants15

Table 5: Official Title of Participants16

Table 6: Participants' Time in Current Position17

Table 7: Participants' Overall Years of Experience in a Training Department18

Table 8: Thematic Categories and Invariant Constituent Distribution for Interviews22

Table 9: Theme 1 - Experiences of Participants with Their Leaders' Management Approach24

Table 10: Theme 2 - Expected Leader's Management Approaches towards Integrated Corporate Culture31

Table 11: Theme 3 - Employee Satisfaction34

Table 12: Theme 4 - Perceived Work Values Incorporated By Leaders With Relation To Work Environment36

Table 13: Theme 5 - Perceived Leaders' Practices to Reaffirms Work Values37

Table 14: Theme 6 - Perceived Current Leaders' Practices in Managing Internal and External Employees38

Table 15: Theme 7 - Perceived Best Side of Integrated Work Environment40

CHAPTER 4: PRESENTATION AND ANALYSIS OF DATA

The objective of this qualitative phenomenological research is to uncover the effects of leadership on corporate culture of training department with internal and outsourced staff. In essence, the research examines the beliefs, thoughts, experiences and perceptions of training department staff in a New York-based early childhood multi-service healthcare with regard to leadership and management practices impacting in cultivating positive corporate culture in an organizational structure with internal and outsourced employees. The data collection included in-depth interviews with 20 training department staff that had direct experiences with phenomenon of working with both internal and outsourced staff. The research gathers the data from the lived experiences of research participants that substantially allowed for significant insights, conclusions and inferences to be drawn with relation to important of aspects of leadership that is impacting the corporate culture of training department of organization that deal with both internal and outsourced employees. The research investigates the leadership practices related to outsourcing and integrating outside employees with internal employees and provide insights into typical experiences of staff in the training department of an organization. In this regard, Chapter 4 presents the presentation and findings of data that included data collection and analyses process based on Moustakas (1994) modified van Kaam phenomenological design as described in the previous chapters.

The chapter four begins with discussing the data collection ...