Effectiveness of 360 Degree Feedback on Employee's Performance- Marriott Hotel, Regents Park, London

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ACKNOWLEDGEMENT

I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible

DECLARATION

I, [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University

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ABSTRACT

In this study we try to explore the impact of performance feedback system in a holistic context. The main focus of the research is on 360 degree feedback system and its relation with the behaviour of employees at Marriot Hotel, London. The research also analyzes many aspects of impact of 360 degree feedback system and tries to gauge its effect on the performance of employees at Marriot Hotel, London. Finally the research describes various factors which are responsible for the employee performance and tries to describe the overall effect of 360 degree feedback system on employee's performance.

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

Background of the study1

Problem Statement3

Overview of the Marriott Hotel, Regents Park, London4

Purpose of the study5

Significance of the study5

Rationale of the study6

CHAPTER 2: LITERATURE REVIEW8

Understanding 360° feedback10

Historical development and evolution of 360° feedback12

Differences between 360° and traditional performance appraisal16

Extent of use of 360° feedback16

Potential Benefits Of 360° Feedback19

Difficulties Associated With 360° Feedback22

Case Analysis25

CHAPTER 3: METHODOLOGY30

Research design30

Sample selection31

Data collection31

Data Analysis31

CHAPTER 4: RESULTS & DISCUSSION32

Results32

Discussion37

CHAPTER 6: CONCLUSION46

REFERENCES59

APPENDICES67

Questionnaire67

CHAPTER 1: INTRODUCTION

The study discusses the effectiveness of 360 degree feedback on employee's performance. A Questionnaire survey will be conducted at Marriott Hotel, Regents Park, London, where the 20 hotel managers will be asked different questions regarding the effectiveness of using the 360 degree feedback system on their employee's performance.

Background of the study

User acceptance of subordinate ratings is an essential prerequisite to effective upward appraisal. This also applies to the peer appraisal component of the 360° feedback process. Several commentators have indicated that a key to successful implementation of a peer evaluation system is gaining the acceptance of targeted employees. While peer evaluations may provide valid and reliable measures of performance, an obstacle to their use in organisations is resistance by potential or actual users of this particular assessment approach.

A peer system using raters with higher levels of education and experience was viewed as fairer as and more satisfying than a peer system using raters of lower education and experience. This finding suggests that a rating system where raters are perceived as competent by ratees leads to higher levels of acceptance because the system is viewed to be fair and just.

Klimoski, R, Inks, (2000) suggest that hotels should consider the following issues when implementing a peer appraisal system in order to increase employee acceptance. First, they point out that the developmental nature of the peer feedback should be stressed. Second, employees should feel that they are actively involved in the system and that they have a ...