Practicality of Using Electronic Commerce by Federal Agencies
Specifically, Federal agencies are increasingly utilizing information technology to support their operations incorporating software, hardware and the WWW (World Wide Web) (West, 2000).
Federal agencies provide individuals the option to submit info or enact electronically with the agency, and to electronically maintain records when practicable.
Many federal agencies have established a web presence by providing informational messages and matter to the public. Federal agencies have also begun to offer transactional and interactive services, like electronic tax filing by the (IRS) Internal Revenue Service and Web-based processing of retirement claims by the Social Security ...