DHL SUPPLY CHAIN

Operational activities of DHL Supply Chain

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Operational activities of DHL Supply Chain

Introduction

Every kind of organization have an operations function. The main objective of majority organizations is to produce goods and services. For this purpose, there is a need for a process to convert the assets of an organization into outputs and allocate it accordingly to the consumers. The process of operations management embraces every procedure required to create and deliver the output of an organization to its customers. Operation management is defined as the process of conversion of the raw materials into the final out put of the industry and than the transferring of the products to their customers. In this report, we will discuss the operations management and the supply chain process of DHL. We will analyze the procedures and will conclude regarding the factors in the supply chain of DHL that is effecting the environment or is having an environmental aspect, together with the ethical issues.

Company profile

Robert Lynn, Larry Hillblom and Adrian Dalsey were the three entrepreneurs who founded DHL about 40 years ago. DHL have continued to grow at a very high rate. In the current market, it stands as the leader in the global market of logistic industry and international express. DHL offers their services in a total of 220 countries internationally with hiring more than 300,000 employees (DHL, 2014a). DHL offers unparalleled expertise in ocean and air freight, contract logistics solution, express and also international mail services.

The company aims at being the number one Logistics Company in the world, as stated was the goal set out in 2009 by the company in their Strategy 2015. The company encompasses a unique ability to offer a broad variety of logistics solutions, which covers every practically everything from global express delivery, to customer brokerage, to warehousing, to freight forwarding, and many more. The vision of DHL is to be the one and only logistics provider who the world turns to. They dream to be the first choice of the people - not just for their shipping demands, but also as an investor and employee (DHL, 2014b).

The mission statement of the company sets out four statements that cover the methodology through which they plan on achieving their objectives and success. Firstly, they desire to simplify their customers' lives. Second, they want to make the people related to them successful, whether they are employees, customers or investors. Third, they believe to make a positive contribution towards the world. Finally, DHL exhibits respect when successfully achieving what they aim for.

Process Design

DHL provides the world with a unique business process and services combination. It offers and handles mail services coupled with express delivery, global forwarding and freight together with supply change solutions. It is a pioneer in secure digital communication and a partner for e-commerce. The increasing demands and usage of the e-commerce business by the individuals, i.e. to say using the internet for transactions across borders have helped DHL a lot and DHL have successfully achieved ...