CUSTOMER SATISFACTION

Customer Satisfaction

Customer Satisfaction

Introduction

It is fundamental belief in all departments of the company that customer satisfaction is part of job outlines and performance appraisals and to achieve this aim Tata Engineering had set up a powerful training program in Pune which include “four parts warehouses at convenient locations” (Tata 2003) also the corporation had four local training centres for trader and service outlets and these centres have tutor directors in different locations. ”(Tata 2003)Form the evolutionary benefits that Tata has attained “a performance management system” which respect the employee as a third-party research report explain that “on fairness the employee scores ...