CRITICAL THINKING APPLICATION PAPER

Critical Thinking Application Paper

Critical Thinking Application Paper

Introduction

The concept of critical thinking reflects an idea derived from roots in ancient Greek. The word critical derives etymologically from 2 Greek roots: kriticos which means discerning judgment and criterion which means standards. Etymologically, then the word implies the development of discerning judgment based on standards. In Webster's New World Dictionary, the relevant entry for critical reads, characterized by careful analysis and judgment and is followed by: critical in the strictest sense, implies an attempt at objective judgment so as to determine both merits and faults. Considering these definitions together, critical thinking may be appropriately defined as thinking explicitly aimed at well-founded judgment, utilizing appropriate evaluative standards in an attempt to determine the true worth, merit, or value of something (Elder & Paul, 2006 p.6).

Discussion

In one's workplace a situation occurred that was in regard to an individual's debit card. A voicemail was left for the accounting individual in charge of credit card disputes by a guest stating that she was charged in error on her debit card and that someone from the hotel returns her call immediately. The accounting individual returned the phone call to get the details of the whole situation and had discovered after speaking with the guest that the guest did not know that her debit card was to have a hold on her card for the total amount for her stay and that the guest was very upset and irate with the whole situation.

The guest had informed the accounting individual that because of the lack of communication from the hotel, the guest had incurred a number of overdraft charges as well as returned checks. A decision had to be made on the hotel's behalf in regard to this matter to not have the guest incur any more ...