Context & Application of Quality Management

Context & Application of Quality Management

Benson, G., Schroeder R., And Saraph J. (1991), "The Effects Of Organizational Context On Quality Management: An Empirical Investigation", Management Science, 37, 9, 1107- 1124.

This journal article proposes a structural system and model for the management of quality in the context of quality of organizations, the ideal quality management, quality performance and the actual quality management. The authors of the journal article have determined the relationship between the quality context within the organizations and the ideal or actual quality management system within the organizations. This article is helpful in analyzing the universal applicability of quality management and its uniqueness to the organizations.

Sousa R. & Voss A.C. (2001) Quality Management: Universal or Context Dependent? Production and Operations Management. Vol. 10. Issue 4. Pp. 383-404

The authors in the journal article express their views in regard with the quality management and the debate that surrounds it in the recent era that whether it is a context dependent phenomena or a universal concept. Quality management is considered to be as a phenomenon that is applicable to universally all organizations. Whereas, the manufacturing contingency strategy approaches of the operations department of the organization determines that there is an external and internal consistency between the choices of manufacturing strategy. This article will assist in gaining an in depth understanding of the contrast in between the universal or organization specific context of quality management.

Dow, D., D. Samson, and S. Ford (1999), “Exploding the Myth: Do All Quality Management Practices Contribute To Superior Quality Performance?” Production And Operations Management, 8, 1, Pp. 1-27.

This article discuss nine dimensions in which the quality practices can be categorized and managed. Despite the fact that these dimensions would not lead to the superior quality management system but a proper adjustment with the dimensions would lead to greater performance for the universal organizations such as the shared vision, employee commitment and customer focus. This journal article is important to analyze the concept of quality management as a universally agreed practice.

Hendricks, K., and V. Singhal (1997), “Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence From Firms That Have Won Quality Awards”, Management Science, 43, 9, 1258-1274.

This journal article explores the possibility if the implementation of total quality management program leads to the improvement of the operations of the firm or not. It takes into account the data from ...