Conflict Resolution

Conflict Resolution

Introduction

This paper aims to describe a work related conflict situation that occurred in my workplace. The paper provides details of the cause of the conflict as well as the nature and level of the conflict. In addition to this, the paper entails a description of different theoretical applications that can be applied to the discussed conflict situation. The way in which the conflict was actually resolved is discussed including the conflict resolution style. Eventually, the paper ends with a proposed solution and style that could have been adopted to resolve the conflict between the management and workers in my workplace.

Discussion

Cause of conflict

In my workplace, a severe conflict was raised between the workers and the management on the grounds of poor compensation and pay structure. Both the parties had their own interests and none was ready to compromise over their demands. The workers maintained that their pay and compensation structure needs to be improved owing to the efforts and time they put in to make the business profitable whereas management was firm on their standing that it is not financially feasible for the company to raise the pay of all the workers. The problem in this situation is the conflict in the interests of the management and the workers.

Classification and analysis of conflict situation

This conflict between the management and the workers can be classified as the “interest conflict”. Since both the parties had differing needs and interests (Collins, 2009). In order to fulfill and meet the interest of one party, the interests of another party needs to be forgone. The level of this conflict is “inter-group” conflict since the conflict existed between the two groups which usually works together to make the business operate effectively and efficiently in order to achieve the company's objectives (Collins, 2009). Due to the differences ...