Communication Strategies

Communication Strategies

Active Listening

One of the most important and difficult principles of the entire communication process is listening. The lack of communication suffers today is in large part because it is not known to listen to others. It is longer yet their own emissions, and this need to communicate itself lose the essence of communication, ie, share, share with others. There is a misconception that is heard automatically, but it is not. Listening requires more than an effort is made to speak and also exerted by listening without interpreting what you hear. But what is really active listening?

Active listening means to listen and understand communication from the viewpoint of the speaker. What is the difference between hearing and listening? There are major differences. Hearing is simply perceived as sound vibrations. While listening is to understand, comprehend or make sense of what you hear. Effective listening is necessarily active over the passive. Active listening refers to the ability to hear not only what the person is expressing directly, but also the feelings, ideas or thoughts behind what is being said. In order to understand someone is also stated some empathy, ie put in place to know the other person (Brown & Smith, 2007).

Elements that facilitate active listening

- Provision of Psychological inwardly prepared to listen. Observe the other: to identify the content of what he says, the goals and feelings.

- Express the other that you listen to verbal communication (I see, umm, uh, etc.) and nonverbal (eye contact, gestures, body lean, etc.).

Avoidance in active listening

- Do not be distracted because it's easy to get distracted at times. The attention curve starts at very high, decreases as the message continues and starts to climb towards the end of the message have to try to combat this trend by making a special effort towards the middle of the message so that our attention does not falter.

- Do not interrupt the speaker.

- Do not judge.

- Do not offer help or premature solutions.

- Do not reject what the other is feeling, eg: "Do not worry, that's nothing."

- Do not tell "your story" when the other needs to talk.

- No counterargument. For example, the other says "I feel bad" and you reply "and I".

- Avoid "expert syndrome" and have the answers to the problem of another person, even before you've counted half.

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